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Good Bites — Privacy Policy

Last Updated: September 2026

At Good Bites, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase our products, or communicate with us.

  • Information We Collect:

    • Personal Details: Name, email address, phone number, delivery address, and billing information when you place an order or create an account.

    • Payment Information: Payment details processed securely through our third-party payment gateways (we do not store full credit card details on our servers).

    • Usage & Device Data: IP address, browser type, device information, and browsing activity collected via cookies to optimize your shopping experience.

  • How We Use Your Information:

    • To process, fulfill, and deliver your orders.

    • To communicate order updates, delivery statuses, or respond to customer service inquiries.

    • To send promotional updates, special offers, and new product announcements (if you have opted in).

    • To improve our website performance, product offerings, and overall customer experience.

  • Information Sharing & Security:

    • We never sell, rent, or trade your personal data to third parties.

    • We only share necessary data with trusted service providers who assist us in operating our business (e.g., payment processors, courier/delivery partners, and platform hosts like Odoo).

    • We implement strict industry-standard security measures to safeguard your data against unauthorized access, alteration, or disclosure.

  • Your Rights:

    • You have the right to request access to, correction of, or deletion of your personal information stored with us.

    • You may opt out of marketing communications at any time by clicking "Unsubscribe" in our emails or contacting us directly via WhatsApp/Email.



Good Bites — Return & Refund Policy

At Good Bites, we take pride in the quality and freshness of our products. Due to the nature of our clean food and wellness products, returns are handled under strict conditions to ensure safety and hygiene.

  • Return Window:

    • Return requests must be initiated and completed within 3 days of receiving your order.

  • Step 1: Contact & Pre-Approval Required

    • Before returning any item, you must contact us first via WhatsApp or Email to state the reason for your return request.

    • WhatsApp: 6578 9709

    • Email: support@goodbitess.com

    • Important: Returns sent or dropped off without prior written approval from the Good Bites team will not be accepted or processed for a refund.

  • Step 2: Return Conditions

    • Items must be unopened, unused, and in their original packaging, with all seals intact.

    • Products damaged through improper customer storage or handling post-delivery are not eligible for return.

  • Step 3: Returning Your Goods

    • Once your return request has been officially approved by our team, you may return the goods within the 3-day window by sending them via courier or dropping them off in person at our office address:

    Good Bites Office Address:

    5/F, Minden House

    13-15 Minden Avenue

    Tsim Sha Tsui , Hong Kong

    Operating Hours for Drop-Offs: Mon–Fri: 10:00 AM – 6:00 PM

  • Refund Processing:

    • Upon receiving and inspecting the returned goods at our office, we will confirm whether the refund is approved.

    • Approved refunds will be processed back to your original method of payment or issued as store credit within 5–7 business days. Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items delivered).